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Managed IT Service Plans

 

 

 

Hackers are everywhere. They can strike anywhere, anytime, and in any number of ways. They don’t take days off, and while some do it for money, some do it to cause chaos, and some just do it because they can, the end result is the same. Your company loses money, data, credibility, customers lose faith in your business and take their hard-earned money elsewhere. As a result, most small businesses don’t survive a hack or a data breach. In fact, the average cost to a small company to recover operations, and then get back on its feet is approximately $2,300,000 according to the latest FBI statistics.

This is why in the 21st century, with our world so interconnected and dependent on computers, smart phones, the Internet, and other high tech devices, preparing your company’s systems and digital infrastructure is more important than ever. Let South Florida Cybersecurity Investigations take all the anxiety, stress, and pressure off your business, and let us handle your cyber security needs for you. We’ve partnered with Continuum IT Management, an award winning worldwide leader in remote IT management services, and are pleased to offer Cyber Security Managed IT Service Plans (MSP’s) to our business customers. We also offer US-Based Computer Help Desk Services and Security Operations Services with several tiers, all for a price that won’t break the bank.

Here are some of the areas we can focus on during our engagement may include, but are not limited to:

  • Server Management:
    • Monitor All Services
    • Keep Service Packs, Patches and Hotfixes to Current Best Practices
    • Check Event Logs and Identify Potential Issues with Automatic Service Ticket Generation
    • Monitor Data Storage Space
    • Monitor Active Directory Replication
    • SQL Server Management
    • Schedule Nightly Automated Proactive Tasks
    • Install 3rd Party Supported Software Patches/Upgrades
    • Clean and Prune Directory Structure, Keep Efficient and Active
    • Set up and Maintain Active Directory User Groups (accounting, admin, printers, sales, warehouse, etc.)
    • Alert Client to Dangerous Conditions
      • Memory Running Low
      • Hard Drive Showing sign of Failure
      • Hard Drive Running Out of Disk Space
      • Excessive CPU Usage
  • Devices:
    • Manage Desktops, Laptops, Tablets
    • Manage Network Printers
    • Manage Other Networked Devices
    • Manage PDA’s/Smartphones
    • Manage Smart Boards
    • Manage Projectors
    • Manage VoIP Phone Systems
  • Network Management:
    • Periodic Network Policy Review
    • Check Router Logs
    • Performance Monitoring/Capacity Planning
    • Monitor DSU/TSU, Switches, Hubs
    • Monitor VPNs
    • Monitor Internet Connectivity
  • Security:
    • Check Firewall Logs
    • Confirm that Antivirus Virus Definition Auto Updates have occurred
    • Monitor for and remove malware, ransomware, trojans and viruses
    • Monitor for potential hacks/intrusions
    • Create new directories, shares and security groups, new accounts, disable/delete old accounts, manage account policies
    • Permissions and File System Management
    • Set up new users including login restrictions, passwords, security, applications
    • Monitor for unusual activity among users
    • Set up and change security for users and applications
  • Application Management:
    • Ensure covered Office Productivity Applications are functioning as designed
    • Ensure covered Line-of-Business Applications are functioning as designed
    • Install Supported Software Patches/Upgrades
  • Backup and Disaster Recovery:
    •  Manage Onsite and Offsite Backups
    • Verify Backup Tasks Complete Everyday with Automated Trouble Ticket Generation
    • Backup File Image Validation
  • Office 365 & Exchange Management:
    • Create and Maintain User Accounts
    • SPAM Filter Management
  • Domain Record Management:
    • Maintain Domain Registration
    • Maintain DNS Records

Wealso offer 3 tiers of support, designed to help meet the expectations of businesses with the security they need

South Florida Cybersecurity Business Essentials Infrastructure Management and Maintenance for Covered Devices:

  • Unlimited Onsite/Phone/Remote Support from 8am – 5pm Mon – Fri.
  • 24×7 Monitoring, Patching/Updating
  • User Account Administration
  • Microsoft Office 365 E1 Email Management and Support
  • Email Security: Anti-Virus and Anti Spyware Software Protection and Management
  • Desktop/Server Antivirus
  • Microsoft Software Hot Fixes, Updates and Patches
  • Service Availability Monitoring
  • Simple Network Management: Routers, Switches, Firewall Monitoring and Management
  • Network Printer Connectivity
  • Critical 0-Day Microsoft Software Hot Fixes, Updates and Patches
  • Covered Microsoft Application Support
  • Covered Software License Management
  • Covered Application Management
  • Covered Asset Management
  • Critical Security Event Log Monitoring
  • Network Documentation
  • Monthly Health Report Generation
  1. Basic SLA Response Time:

Priority 1

Priority 2

Priority 3

4hrs

8hrs

12hrs

  1. Weekly Proactive Workstation Optimization
  2. Monthly Microsoft Software Hot Fixes, Patches and Updates
  3. Vendor Management:
    1. Ongoing vendor management for all covered 3rd-Party vendors of voice-, data- and cloud-connected devices, platforms and services
  4. Annual Technology Consulting Meetings:
    1. Ongoing strategic technology consultation meetings to identify, prioritize, plan and budget for technology investments to address business and operational needs
  5. Monthly Performance Measurement and Reporting:
    1. Ongoing server and internal and external resource performance measurement, reporting and analysis for continual improvement
  6. Audits:
    1. Work with your team to provide the guidance, service delivery support, processes and procedures, tools, platforms and technology audits and recommendations for improvement to achieve established success criteria
    2. Include audits, reviews and recommendations for improvement in maintenance procedures, core overall infrastructure and service performance, user computing experiences and so on
  7. Service Delivery and Shared Platforms:
    1. Delivery of our services via onsite and remote activities, meetings and consultations, and leverage our online Trouble-Ticketing, Remote Monitoring and Management, Project Management and KPI tools for transparency and accountability of the performance of all resources on our respective teams

South Florida Cybersecurity Business Plus Infrastructure Management and Maintenance: Includes All Services in Option 1 Plus:

  • Toll-Free US-Based Help Desk providing remote Tier 1 & Tier 2 support during business hours
  • Microsoft Office 365 Business Essentials Email Management and Support
  • Advanced Email Security: Anti-Virus, Software Protection and Management
  • Advanced Network Management: Multi-Site VPNs, Point-to-Point Connections, Multi-Site Routers, Switches, Firewall Monitoring and Management
  • Backup/Disaster Recovery Appliance and Support
  • Wireless Networks: Access Points, Maintenance and Management
  • DNS and Site Certificate Management
  • Named Line of Business Application Support
  • Annual Budget Planning
  1. Intermediate SLA Response Time:

Priority 1

Priority 2

Priority 3

1hrs

4hrs

8hrs

  1. Daily Proactive Workstation Optimization
  2. Weekly Microsoft Software Hot Fixes, Patches and Updates
  3. Quarterly Technology Consulting Meetings:

Ongoing strategic technology consultation meetings to identify, prioritize, plan and budget for technology investments to address business and operational needs

South Florida Cybersecurity Business Advantage Infrastructure Management and Maintenance: Includes All Services in Options 1 and 2 Plus:

  • Toll-Free US-Based Help Desk providing remote Tier 1 & Tier 2 support 24/7/365, including weekends and holidays
  • Microsoft Office 365 Business Premium Management and Support
  • Advanced Endpoint Protection: Anti-Virus, Software Protection and Management
  • Advanced Network Management: Multi-Site VPNs, Point-to-Point Connections, Multi-Site Routers, Switches, Firewall Monitoring and Management
  • Web Content Filtering
  • Online Collaboration Tools
  • Advanced BDR (Backup and Disaster Recovery) Appliance, Management and Support
  • Online Archival Data Storage and Retention
  1. Advanced SLA Response Time:

Priority 1

Priority 2

Priority 3

30mins

2hrs

4hrs

  1. Technology Consulting Meetings as Needed as Often as Monthly:
    1. Ongoing strategic technology consultation meetings to identify, prioritize, plan and budget for technology investments to address business and operational needs.

We also offere straightforward pricing:

Business Essentials:  $25.00/mo per desktop, $50.00/mo per server

Business Plus:  $40.00/mo per desktop, $65.00/mo per server

Business Advantage:  $47.50/mo per desktop, $95.00/mo per server

  • Smartphones and tablets $15 per month per device, regardless of option selected

These fees are inclusive of expenses. All travel, administrative, logistical, and communication expenses are included, so there is no further amount due for any option.

Services billed monthly in advance, due on the 1st of every month.

Our work is guaranteed. Should you ever feel that we are not meeting the standards described herein or based on our mutual conversations and agreements; and we have not remedied the situation to your satisfaction within 30 days of such notice in writing, we will refund your current month’s fee in its entirety.